FREQUENTLY ASKED QUESTIONS
My log in screen keeps coming up, i Cant log in?
This is an issue with Chrome Website and cache. We recommend you change browsers for some time and go back or simply go to the right of the top screen look for The bars next to the Star and click on Settings, then Show Advanced Settings, Then under Privacy click on Clear Browsing Data, Check Cache images and files, then chose the past hour or day and click ok.
How do I subscribe / become a member?
On the main page click on the second button on the menu that says Subscribe or click here
How do I cancel automatic payments in Payapal?
Once you are logged in you may unsubscribe your PayPal automatic payments on the same page you subscribed clicking on the Unsubscribe button.
Will my subscription renew itself?
Only if you paid under subscription in paypal, If you don’t unsubscribe and you have a monthly plan you will get charged automatically giving you the freedom of having your membership renewed automatically.
I didn’t realize I had to unsubscribe to not get charged, can I get a refund for the new month paid that I don’t want?
Usually we do not give refunds, but since you have been already a member and this is for a renewal: If you haven’t used the service on that new month subscription we will refund you if you send us an email and explain. But if we see you have been logging in for days and used the service you will be discounted the days used and only refunded part of the payment, this is decided by the attendant who serves you in Miami TV.
I subscribed and didn’t get what I expected, can I get a refund?
We have a NO refund policy, therefore, No.
I dont have a debit or credit card, is there another option for payment?
At the moment this is the only option. The other option would be sending us an email and depending where you live we can do a money order.
How do I change my password, user log in or nickname?
Send us an email in the contact page and we will do it for you.
Exercise or Pool are not working?
Please read above the screen, these are only live at specific times.